Frequently Asked Questions
1. DO YOU OFFER PRIVATE (1 ON 1) LESSONS?
We do not offer private (1 on 1) lessons at this time.
For children 4mo - 3yr 11mo: We do not offer private lessons for this age group. We offer small Parent & Tot group swimming lessons Mondays-Fridays from 8am-3pm, whereby one parent per child comes into the pool for the lesson (See above for more details).
For children 4 - 14yrs: We do not offer private lessons for this age group. We offer small group lessons (maximum 5 students). That being said, click here to see why our group lessons work so well.
For swimmers 15yrs+: We do not offer private lessons for this age group. We offer small group lessons for swimmers aged 15 or older (meaning all swimmers in a lesson are 15yrs or older).
2. How often are swimming classes?
During the Winter Session, students swim 1-2 times weekly (at the same time every week) for 15 weeks. Lessons are usually 40 minutes.
3. What if I want to start late?
If you’re starting lessons later than our start date, we will pro-rate the cost of lessons based on the number of lessons you will be attending, before we charge your credit card.
4. How often should I practice for the best results?
We encourage participants to swim 2x weekly whenever possible for the full session. We update our schedule often with new openings. Check back often.
5. What if my child is not 4 years or older?
If your child is not 4 years or older (or is not able to participate in group lessons due to separation anxiety, etc.) we suggest registering into our Parent & Tot spots available Monday to Friday 8am-3pm.
6. WILL THE LESSONS BE WITH OTHER STUDENTS AT THE SAME LEVEL?
Our classes are organized by times rather than swim skill level therefore there may be multiple levels in a class. That being said the coach will customize lesson plans for each swimmer. Best to register your children in the same class.
7. WHEN WILL I GET A CONFIRMATION OF MY REGISTRATION?
The schedule is subject to change and we will confirm your class time and process your payment within 1-3 business day after you registered.
8. I HAVE A CREDIT ON MY FILE, CAN I USE IT?
If you have a credit on file, the credit will automatically be applied to your total tuition fees before your credit card is charged.
9. Do the fees on your website include GST?
Tuition fees do not include GST. Please expect an additional 5% added when we charge your credit card.
10. Can my child and i both learn to swim within the same class?
Yes, if you are interested in a Family Lesson (whereby you and your child swim in the same class) three people minimum are needed for a Family Lesson from Monday to Friday between 8am-3pm, or you can pay to rent the entire pool.
11. My child is special needs, can you accommodate his or her needs?
Yes, we just require that your child is capable of safely participating in group lessons without a parent. If your child requires a parent, we can explore a Parent & Tot lesson for you.
12. what does perpetual (automatic) registration mean?
When you register in a session you are signing up for our 'Perpetual Registration' program meaning you will be automatically re-registered in the same day and time for the following session without having to do anything. Please note: Perpetual Registration does not apply to our Summer Sessions. If you would like to swim with us in July/August, you will need to register. Further information including withdrawal deadlines from perpetual registration are provided to you during the session via email around week 8 of program. Please mark your calendars.
Please add the following emails to your email address book and mark them as “not spam” to ensure that you never miss an important email from us:
info@swimfins.ca
chris@swimfins.ca
noreply@jackrabbittech.com
13. How much do lessons cost?
The financial investment for lessons vary depending on the lesson duration (25 mins, 40 mins or 55 mins). Please note the financial investment up front with Swim Fins may be more than other programs however we do what other programs do in 3-4 years in 1 year so in the end you will have spent the same amount with them in 4 years that you would have spent with us in 1 year and have wasted a lot of time. Summary is, we will save you time (the most precious commodity) and of course money!
*Results may vary
NEED MORE INFO?
Click any of the following links to learn more or contact us here.