POLICIES AND PROCEDURES

Perpetual Registration Policy

Once you register in a session (excluding Summer) you are signing up for our "Perpetual Registration" program. All clients will be automatically re-registered in their same time slot for the following session (excluding Summer Session). What this means is:

  1. We will be charging all perpetual clients for the upcoming session (excluding Summer) 4-6 weeks prior to the end date of the current session.
  2. You will receive an email statement 1 week before we charge your credit card. The tuition fees on your statement may be more or less than the current session tuition fee paid. The difference in rate may be due to either a different session length, or a change in your class size. Please note, all credits from the current session will be applied to your account and reflected in your statement and we will deduct all credits before charging your credit card.
  3. If you wish to withdraw for the upcoming session: We require written notice two weeks (14 days) prior to the current session end date to prevent you from being charged for the upcoming session tuition in full. All written notice must be made via email to info@swimclo.com. Once your withdrawal request is successfully processed you will receive a confirmation email. All withdrawals are final. Once your withdrawal request is received your time slot immediately becomes available for other families. If you have a change of heart, you will need to re-register.

Safety Precaution

As a safety precaution please note before and after your lesson your child's safety is your responsibility, please keep your children within arm's reach as the pool is a dangerous place for unsupervised children. Outside of your lesson time our coaches do not assume responsibility for your child as they may not be in the pool area or may be preoccupied with other classes. This is especially important for our Langley school as there are no safety doors between the change room and the pool area.

Swim Clo Aquatics Admin Fee

Please note there will be a $25, per family, admin fee added on when your credit card is charged.

Cancellation Policy for Medical Illness

For the well-being of every child, we ask that you keep your child at home should she/he display any of the following symptoms: temperature above normal, excessive coughing, sinus or nasal infection, diarrhea and vomiting (within the previous 24 hours). If a swimmer can not attend their lesson because they are sick we will credit your account for ONE missed lesson per session (10-16 lessons). All severe extended medical absences (2 lessons or more due to broken bones, etc.) are subject to a $25 admin fee.

All requests for Medical Cancellations must be:

  1. Supported by a Doctor's note.
  2. Made at least 24 hours before the class.
  3. Made in writing and include swim school location and day and time of class.
  4. There will be no cancellations accepted for the last class of each session.

The Credited Amount:

  1. Will be credited to your account.
  2. Can be used towards Swim Clo programs, not merchandise.
  3. Cannot be redeemed for cash.

Session Cancellations

Swim Clo Aquatics requires a minimum of two weeks (14 days) notice before the first day of program for any cancellations. Up until this point, we will gladly issue a credit to your Swim Clo account for the full amount, minus the admin fee. Any cancellation requests received with less than 14 days notice before the first day of program will unfortunately not be accepted as we have a zero cancellation policy beyond the 14 day period. There are no refunds for missed days due to changed work or vacation schedules, sick days, or other non-emergency reasons.

Changing Class Times

In the event that you need to change your class time, a $35 fee per family, per switch will apply.

Additional Students

Swim Clo reserves the right to add in additional students, without consent (up to a maximum class size of 5 swimmers depending on the location) as this is how we can maximize our program excellence. If you prefer Swim Clo not add in additional students to your class, please contact us to discuss this option further. Please note Swim Clo operates it's programs through customized lesson plans for each student. This means that if there are additional students added to a class, Swim Clo ensures that each student is working on his or her own plan and his/her lesson quality or safety will never be compromised because of additional students, regardless of their swim level or age.

If your class does not meet the minimum number of students for the lesson to run, we will contact you to discuss options of decreasing the lesson duration and paying an additional fee or paying an additional fee to keep your current lesson duration.

In the case, Swim Clo adds an additional student or student(s) to your class your account will be credited. Credits will automatically apply to future tuition fees.

Declined Credit Cards

If a credit card declines and the issue is not corrected within 48 hours, a $10 re-charge fee will be applied to the next attempted payment. Please make sure your credit card information is up to date by logging into your parent portal.

Private Learning Environment

In order to offer the highest quality lessons and to ensure that children aren't distracted during their lessons, Swim Clo asks that parents understand that we do not allow parents on the pool deck and there is unfortunately no viewing area. We do this to ensure that the children are focused and not distracted by trying to impress Mom or Dad. You will, however, be invited to attend one of our open houses whereby you will have the opportunity to view your child's success. Finally, whenever possible, please take your child to the pool so you can be amazed at their progress and practice the skills they are learning. Exceptions may apply especially for children 4 or under.

Report Cards

In the event that you are unable to collect your report card on the last day of lessons and require this documentation, reach out and we will send you your report card for a $25 admin fee.

Photography and Media

I agree that Swim Clo Aquatics and its members, may photograph, film and/or otherwise reproduce my (or my child's) likeness and/or voice in the course of my enrolment and participation in programs and events conducted or sponsored by Swim Clo. I acknowledge and agree that Swim Clo or its designate will own all worldwide right, title and interest in and to the Reproductions.

Newsletter sign-up

You are signing up to receive email communications from Swim Clo Aquatics and Fitness Inc., such as information about the session, upcoming sessions, statements, and more. You may opt-out at any time.

Email and text communication

I agree to be contacted by Swim Clo via email and/or text message for the purpose of lesson cancellations and other important information pertaining to my swimming lessons.

WAIVER OF LIABILITY

THIS CONTRACT LIMITS THE LIABILITY OF SWIM CLO AQUATICS AND FITNESS INC., THE COAST TSAWWASSEN INN DOING BUSINESS FOR THE CENTURY GROUP, THE BEST WESTERN PEACE ARCH INN OPERATED BY SPRINGLAKE VENTURES INC., THE COAST PLAZA HOTEL AND SUITES, 441933 B C LTD DBA HOLIDAY INN EXPRESS HOTEL & SUITES LANGLEY, 1007853 BC LTD. OPERATING AS THE POOL LEASEHOLDER AT THE HOLIDAY INN HOTEL & SUITES SURREY EAST - CLOVERDALE, CADENCE (WHATCOM) HOLDINGS LTD., QUALITY HOTEL & CONFERENCE CENTRE ABBOTSFORD, CHOICE HOTELS CANADA INC., CHOICE HOTELS INTERNATIONAL AND THEIR RESPECTIVE AFFILIATES AND THE SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS & EMPLOYEES, ALL SWIM CLO COACHES AND EMPLOYEES, BRAD BLAIR, CLAUDINE BLAIR DOING BUSINESS FOR SWIM CLO AQUATICS AND FITNESS INC. AND THE POOL OWNERS

PLEASE READ CAREFULLY

LIMITATION, EXCLUSION AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT - I, MY HEIRS, EXECUTORS, SUCCESSORS AND ASSIGNS, HEREBY RELEASE AND FOR VALUABLE CONSIDERATION AGREE TO INDEMNIFY AND SAVE HARMLESS SWIM CLO AQUATICS AND FITNESS INC., THE COAST TSAWWASSEN INN DOING BUSINESS FOR THE CENTURY GROUP, THE BEST WESTERN PEACE ARCH INN OPERATED BY SPRINGLAKE VENTURES INC., THE COAST PLAZA HOTEL AND SUITES, 441933 B C LTD DBA HOLIDAY INN EXPRESS HOTEL & SUITES LANGLEY, 1007853 BC LTD. OPERATING AS THE POOL LEASEHOLDER AT THE HOLIDAY INN HOTEL & SUITES SURREY EAST - CLOVERDALE, CADENCE (WHATCOM) HOLDINGS LTD., QUALITY HOTEL & CONFERENCE CENTRE ABBOTSFORD, CHOICE HOTELS CANADA INC., CHOICE HOTELS INTERNATIONAL AND THEIR RESPECTIVE AFFILIATES AND THE SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS & EMPLOYEES, ALL SWIM CLO COACHES AND EMPLOYEES, BRAD BLAIR, CLAUDINE BLAIR DOING BUSINESS FOR SWIM CLO AQUATICS AND FITNESS INC. AND THE POOL OWNERS, AND EACH OF THEM, THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS OF AND FROM ANY AND ALL RESPONSIBILITY AND/OR LIABILITY OF/FROM OR FOR PROPERTY DAMAGE, DAMAGE, LOSS, ECONOMIC LOSS, LOSS OF PROFIT, PERSONAL INJURY, DEATH, DROWNING, BREACH OF CONTRACT, NEGLIGENCE, GROSS NEGLIGENCE, BREACH OF ANY STATUTORY DUTY OF CARE INCLUDING ANY DUTY UNDER THE OCCUPIERS LIABILITY ACT, R.S.B.C. 1996, AS AMENDED, LIABILITY, COSTS, EXPENSES AND CLAIMS OF MYSELF AND/OR MY CHILD (ABOVE REFERRED TO AS THE PARTICIPANT) OF EVERY NATURE AND KIND HOWSOEVER ARISING FROM OR IN CONNECTION WITH OR IN CONSEQUENCE OF THE SWIMMING LESSONS, LIFEGUARD TRAINING, FIRST AID TRAINING, PERSONAL TRAINING, AQUAFIT, THE SUPERVISION, THE WATER, THE POOL, THE WEIGHTROOM, THE CLASSROOM, THE PREMISES ON WHICH THE POOL, CLASSROOM AND WEIGHTROOM ARE LOCATED, THE EQUIPMENT, THE MAINTENANCE AND/OR CONDITION AND/OR USE BY OTHERS OF SWIMMING LESSONS, PERSONAL TRAINING, LIFEGUARD TRAINING, AQUAFIT, FIRST AID, THE WATER, THE WEIGHTROOM, THE PREMISES ON WHICH THE POOL, CLASSROOM AND WEIGHTROOM ARE LOCATED, THE POOL, THE CLASSROOM, THE WEIGHTROOM AND/OR EQUIPMENT, OR ANY ERROR, OMISSION, MISTAKE, NEGLIGENCE, BREACH OF CONTRACT IN CONNECTION THEREWITH OR IN CONNECTION WITH THE ACTIONS OR OMISSIONS OF SWIM CLO AQUATICS AND FITNESS INC., THE COAST TSAWWASSEN INN DOING BUSINESS FOR THE CENTURY GROUP, THE BEST WESTERN PEACE ARCH INN OPERATED BY SPRINGLAKE VENTURES INC., THE COAST PLAZA HOTEL AND SUITES, 441933 B C LTD DBA HOLIDAY INN EXPRESS HOTEL & SUITES LANGLEY, 1007853 BC LTD. OPERATING AS THE POOL LEASEHOLDER AT THE HOLIDAY INN HOTEL & SUITES SURREY EAST - CLOVERDALE,CADENCE (WHATCOM) HOLDINGS LTD., QUALITY HOTEL & CONFERENCE CENTRE ABBOTSFORD, CHOICE HOTELS CANADA INC., CHOICE HOTELS INTERNATIONAL AND THEIR RESPECTIVE AFFILIATES AND THE SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS & EMPLOYEES, ALL SWIM CLO COACHES AND EMPLOYEES, BRAD BLAIR, CLAUDINE BLAIR DOING BUSINESS FOR SWIM CLO AQUATICS AND FITNESS INC. AND THE POOL OWNERS, THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS.

I HAVE READ THE ABOVE LIMITATION AND WAIVER OF LIABILITY AND I AM OVER THE AGE OF 19 YEARS.


Have you got a question that we haven't answered? Please feel free to contact us  and we will get back to you with an answer within 2-3 business days!